Reporting a problemWhat to do if defective or faulty goods received?
If you receive products that are damaged or defective, please email us immediately at email@example.com and submit photo images for inspection. All damages must be reported within 3 days of receipt. For the fastest service, please provide the order number along with your email address.
To ensure prompt resolution, please retain the shipping materials and the damaged items. We do not accept washed or used products for replacement or refund.
You must process your exchange or return for any order within 30 days of receiving your goods. In case of any disputes between you and ninthnation.com, ninthnation.com reserves the final right of decision.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Used Items and Term Limits
Items in used condition are not eligible for refunds or exchanges.
New and unused items that have been successfully received by customers within 30 days are eligible for returns or exchanges. Once 30 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.
There are certain situations where no refunds are granted
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
If you have any other complaint regarding the design printed on a product, please send us a photo. Refunds, or reprints will be issued at the sole discretion of Ninth Nation if the printed design differs substantially. We will investigate every case and will work to provide a resolution that satisfies you.
To reduce the risk of sizing issues, we have provided accurate sizing charts on each of our product specifications pages for customer reference.
If you are eligible for a refund, we will reimburse the price you have paid for the product(s) via the payment method you originally paid with.
Refunds cannot be given if the fault is a result of your own actions such as product misuse.
Refund to the original method might take 1-2 months to show on your statement, depends on the banks or credit card companies you used.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If an item/s is on sale, you will be refunded the sale price you paid for the item/s and not the regular price.
If you have any questions, please email us at email@example.com
Alternative Dispute Resolution https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN
This policy is offered in addition to any other statutory rights you may have.